Case Study 1 – Retail Loss Prevention and Conflict Management for a National Fashion Retail Chain
The Challenge:
RISC Associates were asked to design a bespoke foundation programme that would equip all Company Loss Prevention Officers with knowledge in retail loss prevention and conflict resolution skills.
The Solution:
RISC Associates responded to the initial brief by;
• Visiting various stores with client management representatives to fully understand the scope,
The Result:
All company loss prevention officers attended the course over an 18-month period with excellent feedback and satisfaction scores. This course is now used as the benchmark for entry level loss prevention training and has been embedded into the business strategy.
RISC Associates were asked to design a bespoke foundation programme that would equip all Company Loss Prevention Officers with knowledge in retail loss prevention and conflict resolution skills.
The Solution:
RISC Associates responded to the initial brief by;
• Visiting various stores with client management representatives to fully understand the scope,
company culture and key learning outcome.
• Designed a two-day pilot course programme.
• Delivered the pilot programme and filmed the results.
• Delivered a presentation at the national loss prevention conference along with film footage of the
• Delivered the pilot programme and filmed the results.
• Delivered a presentation at the national loss prevention conference along with film footage of the
pilot course.
The Result:
All company loss prevention officers attended the course over an 18-month period with excellent feedback and satisfaction scores. This course is now used as the benchmark for entry level loss prevention training and has been embedded into the business strategy.
